Payment options we accept.


Terms and Conditions


Welcome to our online store! Party Shop 24/7 and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.



Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.



You are communicating with us electronically when you visit or send emails to Party Shop 24/7. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



All content included on this site is the property of the Party Shop 24/7 and its contents suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Party Shop 24/7



Party Shop 24/7 trademarks and trade address may not be used in connection with any product or service that is not the Party Shop 24/7, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Party Shop 24/7.



This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of the Party Shop 24/7.



You may not use meta tags or any other “hidden text” utilizing the Party Shop 24/7 name or trademarks without the express written consent of the party superstore.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Party Shop 24/7 and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. The party superstore takes no responsibility and assumes no liability for any content posted by you or any third party.



All items purchased or services by Party Shop 24/7 are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.



Party Shop 24/7 and its associates attempt to be as accurate as possible. However, Party Shop 24/7 does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free.



The Party Shop 24/7 will do their best to hold all stock required, though will not be liable for out of stock items by ourselves, the supplier or discontinued stock without our knowledge. In these cases we will contact customer to offer alternative products or offer a full refund.



OUR SERVICES - TERMS AND CONDITIONS



Currently only available in Adelaide Metropolitan and outer Metropolitan Areas. In some cases we may be able to service outer regional areas. Please contact us to discuss requirements.



All on-line Service order require a minimum of 72 hours notice. Event information is required for these orders including date and time of pick up – delivery options are also available at a quote delivery rate.



The on line option has set colour options. To personalize your order please call or email our Brighton Store and our accredited staff will be happy to assist.



Orders can be made the day before by phone or instore, payment is required by credit card for phone orders. With this option you can choose whichever colour mix you like and any quanity.



REFUND & RETURNS POLICY



Change Of Mind or Order Placed in Error - If you purchase a product/s from Party Shop 24/7 online and you change your mind, placed the order in error, added a product in error, or you do not use some of the products, we will in some cases offer a refund, credit or exchange of the item on a goodwill basis only. "Change of Mind" returns are conditional upon the following;



Items are in a suitable condition for resale



The quantity of items being refunded are not a large quantity (The determination of what is considered a large quantity will be our sole discretion)



The item is not;a costume, costume accessory, wigs, masks,perishables(e.g. food, candy), cosmetics / makeup, undergarments or hosiery. Due to health regulations these items cannot be resold after they are returned



The item is not; a custom and personalised item, helium tank, oversized item or life-size cutouts.



No refund will apply to un-used gas in helium tanks. If a tank is returned and contains some (or all) helium inside, the remaining gas inside will be forfeit as the tank cannot be resold.



The item was not discounted in any way



The item was not purchased as part of an order that had a discount code applied to the whole order.



We reserve the right to apply a 10% re-stocking fee plus a $10 processing fee.



We reserve the right to refuse to refund, credit or exchange for any reason including if we deem the products not to be suitable for resale or are in too large a quantity to sell within a reasonable period of time.



You ensure all original packaging, cables, manuals, accessories and other items that came with item to be returned and that the product is in condition for resale as new. If we deem at our discretion that all the required packaging, cables, manuals, accessories and other items are not with your returned item, we may reject the return claim



We reserve the right to determine if you are entitled to a refund, exchange or credit for "Change Of Mind" returns.



Shipping is provided by a third party courier or post service as an additional service for your convenience and as such this is non-refundable.



Please contact us if you would like to return your order and please keep in mind that it is not a requirement of a retailer to accept a return of an entire order, it is a gesture of goodwill.





Faulty or Damaged Products - All products that are sold by us are checked as part of our process in completing your order. On rare occasions items do become "damaged" as part of transporting the goods to you. A refund or replacement for a faulty product is conditional on the following;



You must notify us of a faulty or damaged product immediately within 48 hours of it being discovered and before an event date you specify in our checkout process. If you do not specify a date of your event on your order, you must notify us of a Faulty or Damaged product within 7 days of your order. It will be at our discretion to provide a refund for products if your initial contact with us regarding an issue is after your event. It is our company policy not to provide a refund if we cannot easily and clearly confirm products have not been used.



You must keep evidence of the faulty product and the carton in which it was shipped until we advise on your requested refund or exchange. We will require a photo or video of the product and package for insurance purposes to prove the issue. If the photo or video is insufficient we may request additional photo's or video's. If you dispose of the item before we approve (or reject the claim), we reserve the right to reject your claim.



We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer, supplier, or us are followed.



The limit of the compensation for a faulty product will be the replacement or refund of that faulty product once it has been returned to us.



We reserve the right to inspect and test a product to determine if it is in our opinion faulty or damaged. It is at our discretion that we determine if an item is damaged or faulty.



The delivery time for a replacement product starts from when we confirm that we will replace your product and will then follow normal the same as if the product was being dispatched as a normal order. See shipping times for details however the may vary if we need to source the product for you in which case we will notify you of delays.



In the rare event that a product is Faulty or Damaged, please send a video of the Faulty product or image of the Damaged product to us within 7 days of originally notifying us of the issue. We may request that the product be sent back to us. If we require the product to be sent back to us and we find that the product is faulty we will provide a full refund (or we can send a replacement if you prefer). of the product and the shipping incurred for sending the product back to us. If the product is found to be in good working order, a refund will not be provided and you would be required to pay the shipping to have the product sent back to you.



It is your responsibility to ensure that defective goods are suitably packaged for return shipping and include all original packaging, cables, manuals, accessories and other items that came with it. If we deem at our discretion that all the required packaging, cables, manuals, accessories and other items are not with your returned item, we may reject the return claim.



Order Issue - If you have any other problems with your order please contact us before your event date or within 7 days of receiving your order, whichever is the earlier date. If you contact us after this time we reserve the right to refuse a refund if we cannot adequatly prove an issue has occured.



Balloons & Decorations - If decorations are damaged or destroyed while they are in our care, we will gladly replace them at our cost (e.g. if a latex helium balloon pop’s while we are onsite decorating a venue, we will gladly replace it at no cost to you). We will not be held responsible for any costs caused either directly or indirectly as a result of decorations that become damaged or destroyed during or after they are in your care (or your venue's care).