FAQ
How can I ensure the quality of the balloons I purchase?
Our balloons are crafted from high-quality materials to ensure durability and a vibrant appearance. We recommend handling them with care and following the provided instructions for inflation and display to maintain their integrity during your event.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase to initiate a return.
How do I initiate a return or exchange?
To start a return, please contact us at party@partyshop247.com.au. Once your return is accepted, you will receive instructions on how to send your package back. For exchanges, we recommend returning the item and making a separate purchase for the new item.
Can I customize my balloon order?
Yes, we do offer customized balloon orders to suit any occasion. Whether you're planning a birthday party, wedding, baby shower, corporate event, or any special celebration, we can personalize your balloons to match your theme and vision. You can choose from a wide range of colors, shapes, and sizes, including foil and latex options, as well as specialty balloons like numbers, letters. We also offer personalised text, so you can add names or logos to your balloons. From balloon bouquets and centrepieces to garlands and arches, our team can create stunning arrangements tailored just for you. Let us know what you have in mind, and we’ll be happy to bring it to life!
What types of balloons do you offer?
At PartyShop247, we specialise in a vibrant selection of bubble balloons, including unique designs like confetti stars and love-connected hearts. Our balloons are perfect for any celebration, whether it's a birthday, wedding, or just a special moment you want to make unforgettable!
How can I place an order?
Placing an order is simple! Just browse our collection of bubble balloons, select your favorites, and add them to your cart. Once you're ready, proceed to checkout, fill in your details, and complete your purchase. If you have any questions during the process, feel free to reach out to us!
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's journey right to your doorstep!
What should I do if my order arrives damaged?
We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right for you.
Can I exchange an item?
Yes, you can! The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If you need assistance, don’t hesitate to reach out!
How long does it take to receive a refund?
Once we’ve received and inspected your return, we will notify you if your refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process the refund.
How can I contact you for further questions?
If you have any more questions or need assistance, feel free to reach out to us at party@partyshop247.com.au or call us at 08 8296 4999. We're here to help!
Do you offer bulk purchasing options?
Yes, we do offer bulk purchasing options. For inquiries regarding bulk orders, please contact us at party@partyshop247.com.au for more information on pricing and availability.
Can I bring my own balloons to be filled with helium?
Yes! We’re happy to fill balloons you bring in. Just make sure they're helium-safe (typically Mylar or latex balloons).
How long do helium balloons last?
Latex balloons float for 8–12 hours. With Hi-Float, they can last up to 3 days.
Foil (Mylar) balloons can float for 3–7 days or longer, depending on size and temperature.
How much do you charge to fill my own balloons with helium?
We’re happy to inflate balloons that you bring into our shop, as long as they are helium-safe (such as latex or foil/Mylar balloons). The cost for helium inflation depends on the type and size of the balloon, as well as the amount of helium required. Larger or specialty-shaped balloons may incur a higher charge. Please note that while we take care to handle your items properly, we cannot guarantee the performance or float time of customer-supplied balloons, especially if they are older or made of thinner material. Feel free to ask our staff for a quote when you arrive!