Refund policy

Returns & Refunds

We want you to love your party. If something isn't right, we're here to help. This policy covers change-of-mind returns and returns for faulty, damaged, or incorrect items.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened, in its original packaging with tags/seals intact, and resaleable (not worn, inflated, assembled, or altered).

  • Return postage for change-of-mind is paid by the customer; original shipping is non-refundable.
  • After we receive and inspect the item, we refund the product price to your original payment method within 5 business days (store credit available on request).

Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll cover return postage and provide a replacement or full refund.

Items that can't be returned for change of mind

For hygiene, safety, or custom-order reasons, these are final sale: helium inflation/gas services; opened cosmetics, face/body paint and fake blood; worn items (wigs, moustaches, hosiery); personalised or made-to-order items; opened edible/consumable products; and gift cards.

How to return an item

  1. Email party@partyshop247.com.au with your order number and reason.
  2. We'll confirm eligibility and send return instructions.
  3. Pack the item securely in its original packaging and post it to 449 Brighton Rd, Brighton SA 5048.
  4. We'll notify you once your refund or replacement is processed.

Party Shop 247 · party@partyshop247.com.au · 08 8296 4999 · ABN 13 606 861 198 · 449 Brighton Rd, Brighton SA 5048. Ships Australia-wide. Last updated 5 July 2026.